Refund and Returns Policy

If the product is in its original condition and unopened, we will accept its return within fourteen days from the day you received the item. You will receive a full refund to the value of the item* *Applies to Online orders only

Refund and Returns Policy Faulty or defective items:

In the unlikely event you receive an item from us that is either defective or faulty, please let us know so we can arrange collection of the item and dispatch a replacement as soon as possible. Please email us at info@towerrecords.ie to arrange the return of a defective item. If goods are being returned due to being defective or an error on our behalf, we will refund delivery charges resulting from the return of the original order. If you still have the original envelope, simply reseal it and return the item to the Sender, stating the fault. FAO Returns Dept. Tower Records 7 Dawson Street Dublin 2 D02 X688  

Non-defective items:

If, for some reason, a customer wishes to return an item that is not defective, we will accept the item and issue a refund within 14 days from the day you received the item. If, for some reason, a customer wishes to return an item that is not defective, your item must be unused and in the same “as new” condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Items such as games, CDs or DVDs (any recordable media) that require a security seal must be returned with the seal intact in order to qualify for a refund. In the interest of hygiene, headsets and earphones may not be returned unless unopened and intact in their original packaging. You will receive a full refund to the value of the item* *Applies to online sales ONLY. FAO Returns Dept. Tower Records 7 Dawson Street Dublin 2 D02 X688  

To return an item:

Please wrap the item and the package securely and send them to the address below. We do not accept liability for goods which are returned in faulty packaging. We recommend that you use a recorded or registered delivery service. Please ensure that you have included a note giving full details of the problem, the order number, return notification number and any other details that may be helpful to us in order to track your order down quickly and efficiently. FAO Returns Dept. Tower Records 7 Dawson Street Dublin 2 D02 X688