Online Ordering
Dear valued customer,
Thank you for supporting us through these extremely difficult times.
We will endeavour to fulfill all our online orders as quickly as we can whilst following current health & safety guidelines from the HSE to protect our staff & customers.
It is possible you will experience delays to ‘normal delivery times’ during this pandemic.
For further information or any other query please email info@towerrecords.ie.
From Jan 2021: Normal delivery times to your door are as follows:
- Ireland 2-5 working days.
- UK SERVICE SUSPENDED AT THIS TIME DUE TO UNCERTAINTY SURROUNDING BREXIT (AS OF 23RD DEC 2020).
- Europe 10-14 working days.
- U.S. & Rest of World 10-14 working days.
Find Products
Firstly find the product you’d like to purchase using the ‘Search’ or ‘Browse’ features. This will display the product you searched for and may include similar titles.
- Click on the picture, title or price of the product you want and you will be taken to a page with more detailed product information.
- Click on the ‘Add to basket’ button.
- Register a new account or login with your existing account details.
- Enter your payment details, check your delivery details and when ready click on “Make Payment” to complete order.
- For further assistance feel free to contact us via our online contact form (option “other”).
Complaints
At towerrecords.ie we really do make every effort to ensure you’re happy with your order. If this isn’t the case, then we offer a confidential complaints system to resolve the issue. If you have a complaint then let us know by using the form on the ‘Contact Us’ page, making sure you select ‘Customer complaint’ from the options – be careful to include all the information requested. Alternatively email us at info@towerrecords.ie
We make every effort to acknowledge your complaint within 5 days, at which time we aim to give you an indication of how long it will take to resolve the complaint. We also commit to keeping you informed throughout the process.
Customer Service Team towerrecords.ie
Credit Card & Debit Card
For millions of people around the world, RBS WorldPay is the way to pay – trusted and secure.
An important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, RBS WorldPay payment solutions are trusted by thousands of businesses, big and small.
Our customers accept payments over the internet, by phone, fax and mail. They accept Visa, MasterCard, Diners, American Express, JCB and all the major credit cards. Not forgetting debit cards and local payment schemes like Maestro,Electron and more. Bank transfers (such as the German ELV system), instalments, standing-order and direct-debit style payments. All in their customer’s currency and language – wherever they are in the world.
RBD WorldPay is the only way to accept such a universal range of payments through one merchant account, one payment processing system, 24/7.
Elemental. And easy too. The way to accept a world of payments.
For more information visit http://www.rbsworldpay.com/
Delivery Times
FREE REGISTERED POST FOR ORDERS OVER €75 WITHIN ROI*.
*DOES NOT INCLUDE HI-FI or HARDWARE PRODuCTS-CHECK DELIVERY RATES FOR MORE DETAILS.
UK SERVICE SUSPENDED DUE TO UNCERTAINTY SURROUNDING BREXIT (AS OF 23RD DEC 2020).
WE HOPE TO RESUME IN THE COMING WEEKS. APOLOGIES FOR ANY INCONVENIENCE CAUSED.
Dear valued customer,
Thank you for supporting us through these extremely difficult times.
We will endeavour to fulfill all our online orders as quickly as we can whilst following current health & safety guidelines from the HSE to protect our staff & customers.
It is possible you will experience delays to ‘normal delivery times’ during this pandemic.
An Post is experiencing long delays due to increased parcel Volumes.
For further information or any other query please email info@towerrecords.ie.
Orders are normally despatched 12-48 hours of receipt of the order and normal delivery times to your door are as follows:
Delivery times from Jan 2021: Normal delivery times to your door are as follows:
- Ireland 2-5 working days.
- UK SERVICE SUSPENDED DUE TO UNCERTAINTY SURROUNDING BREXIT (AS OF 23RD DEC).
- Europe 10-14 working days.
- U.S. & Rest of World 10-14 working days.
UK SERVICE TEMPORARILY SUSPENDED DUE TO UNCERTAINTY SURROUNDING BREXIT (AS OF 23RD DEC 2020)
Any delays are normally due to the postal service, Orders placed on a Friday will be dispatched Monday, No orders will be dispatched over the weekend.
If you have not received your order within the time shown above you can check the status of your order at the following address https://towerrecords.matrix-test.com/my-account/orders/.
Click & Collect
ORDERS CAN BE COLLECTED SERVICE HAS NOW RESUMED OR ALTERNATIVELY
Contact us at:
Email: info@towerrecords.ie
Email: personalshopper@towerreccords.ie
Phone: 01 671 3250
